Returns & Exchanges

At Cougar Sales & Rental, Inc., we strive to provide high-quality equipment and supplies, but if you are not completely satisfied, you may return eligible items within 30 days of purchase. Please ensure all returned products remain in their original, unused condition with all packaging intact.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via phone or email to obtain a Return Merchandise Authorization (RMA) number and confirm eligibility.

• 2.
  Package the Item

  Securely pack the equipment in its original box, ensuring all manuals, parts, and accessories are included to avoid restocking fees.

• 3.
  Ship the Return

  Affix the provided shipping label or send the package to our main distribution center using a trackable carrier service.

• 4.
  Receive Refund or Credit

  Once our technicians inspect the returned item, we will process your refund to the original payment method or apply store credit within 5-7 business days.